Frequently Asked Questions

Thank you for visiting the Clinical Services Bureau website. To help you learn about Clinical Services we've included answers to some frequently asked questions. Please don't hesitate to email us with questions or comments at corrections@utah.gov.

When will a recently admitted offender see health care staff?

Shortly after arrival, the offender will see health care staff and be offered the following:

• a nursing intake assessment to determine immediate health care needs;
• a physical exam by a physician assistant or nurse practitioner;
• a mental health evaluation; and
• a dental screening.

How does an offender request health care?

An offender completes an Inmate Care Request (ICR) form, available at each housing unit, to request health care. The offender puts the completed ICR form in a sick-call box, which are checked daily by the Clinical staff.

When and where will prescribed medication(s) be available to an offender?

Generally, within 24 hours after the offender's sick call/clinic appointment any prescribed medication will be available at the pill line (excluding weekends). Refills of long-term prescriptions are available once certain criteria are met.

Can an offender get over-the-counter medications and supplies?

Yes, a catalog of over-the-counter medications and supplies is available through the Commissary.

What if an offender is having thoughts of suicide?

Offenders can tell any staff member or submit an ICR form. A crisis visit with a mental health professional will be arranged as soon as possible. Offenders who suspect another offender is considering suicide are encouraged to report that to staff immediately.

Are accommodations made for offenders with a disability through the Americans with Disability Act?

Yes, those arrangements can be made through an offender's caseworker or housing unit officer.

Do inmates pay Clinical co-pay charges?

Yes , offenders are assessed $1.00 for each Inmate Care Request submitted, $3.00 for each sick-call visit, and $1.00 for each 30-day or less supply of medications. Offenders pay 50% of the cost for eyeglasses, 50% of the cost for dentures and 50% of the cost for medical supplies. However, no medical or mental health visit, procedure or supplies will be denied due to lack of funds.

How much are co-pay charges for outside procedures?

Offenders are assessed 1.5% of all bills for all outside care provided. The Utah Department of Corrections contracts with the University Medical Center for outside care. An offender's maximum co-pay assessment for outside care will be $250.00 per calendar year. Again, no medical or mental health visit, procedure or supplies will be denied due to lack of funds.

What is outside care?

Outside care is anything done by non-UDC staff. This includes all appointments, surgeries, tests, X-rays, etc. conducted at outside facilities by any non-UDC staff.

What is telemedicine?

Telemedicine is when a provider uses a camera and a telephone connection to see patients. Offenders may be evaluated by a specialist via the telemedicine.