Utah Department of Corrections

The Federal Communications Commission (FCC) recently introduced new rate caps to ensure that "rates for interstate and international phone calls are just and reasonable for all Americans."

In working with our provider, GTL, we anticipated that adapting to the new regulations would reduce our overall rates, which went into effect on October 26, 2021.

We have been made aware that some families rates should have remained the same but didn't. This may be due to a change in how FCC defines inter/intralata calls.

We’d first like to apologize for not publicizing that there would be a reduction in rates until after the changes went into effect. 

Second, we are working with our provider, GTL, to ensure that costs have not generally increased for phone calls. 

We were hoping to have an update to share shortly after the change occurred last week, but we have identified some potential issues with how calls are being charged. We are currently working with our phone provider, and will have more information in the coming days.