Communication

Family and Friends

Phone calls

The Utah Department of Corrections’ phone system at the Utah State Correctional Facility in Salt Lake City (USCF) and the Central Utah Correctional Facility (CUCF) in Gunnison is provided through the Global Tel*Link Corporation (GTL).

Current Rates are as follows:

Interstate ITS calls made using a collect format: $0.10 per minute of use, plus tax.
Interstate ITS calls, whether made using a debit, prepaid/AdvancePayTM format: $0.10 per minute of use, plus tax.
Local and Intrastate ITS collect calls: $0.10 per minute of use, plus tax.
Local and Intrastate ITS calls, whether made using a debit, prepaid/AdvancePayTM format: $0.10 per minute of use, plus tax.
International ITS calls, whether made using a debit, prepaid/AdvancePayTM format: $0.19.

Families and friends of incarcerated individuals can set up their account here: https://web.connectnetwork.com/

For questions about the Inmate Telephone System, please contact 435-528-6000 (Central Utah Correctional Facility).

Letters

New incarcerated person(s) Mail System Starts Jan. 6

To curb the introduction of mail contraband, the Utah Department of Corrections is implementing a new incarcerated person(s) mail delivery process. Effective January 6, 2025, incoming mail from friends and family must be sent to Pigeonly Corrections’ mail processing center.

Incarcerated Individual Name – Offender ID Number
Utah State Correctional Facility -1700
PO Box 96777
Las Vegas, NV 89193

Incarcerated Individual Name – Offender ID Number
Central Utah Correctional Facility -1701
PO Box 96777
Las Vegas, NV 89193

Pigeonly will operate the mail processing center. They will open all non-privileged mail and scan them into a digital color copy. The digital color copy will be printed and delivered to USCF or CUCF. Originals will not be returned to the sender but temporarily stored and then securely destroyed.

Pigeonly’s Accepted Mail Requirements

All mail must have a return address
Envelopes must be no larger than 4 in. x 9½ in.
Letters must be on paper that is no larger than 8 ½ in. x 11 in.
Greeting Cards must be no larger than 5 in. x 7 in.
Postcards must be 5 in. x 7 in.
Photographs must be 4 in. x 6 in. (limit to 10 photos per parcel)

How is privileged legal mail handled?

Attorneys will continue to send privileged legal mail directly to the UDC facility for delivery to their incarcerated clients. Attorneys will need to register beforehand at this link: Privileged Mail by Pigeonly. Once registered, attorneys will have access to create a one-time use QR code sticker, which must be affixed to the envelope.

Incarcerated person(s) Name – Inmate ID #
Utah State Correctional Facility
PO Box 165300
Salt Lake City, UT 84116

Incarcerated person(s) Name – Inmate ID #
Central Utah Correctional Facility
PO Box 550
Gunnison, UT 84634

Public Legal, Government, or Business Correspondence?

Those wishing to send official public legal, government, or business correspondence should send the letter directly to USCF or CUCF. These letters may be subjected to a search. If it is determined that mail sent directly to USCF or CUCF is from friends or family, it will be denied.

Examples of non-privileged special correspondence that should be sent directly to USCF or CUCF:

Courts and court staff
Government office and/or entity
Attorneys office
Attorney General’s Office
Congress
Embassies and consulates
The United States Department of Justice
State governors
Members of the State Legislature
Schools
Banks/Credit unions
Law enforcement officers in their official capacity

Incarcerated person(s) Name – Inmate ID #
Utah State Correctional Facility
PO Box 165300
Salt Lake City, UT 84116

Incarcerated person(s) Name – Inmate ID #
Central Utah Correctional Facility
PO Box 550
Gunnison, UT 84634

Pigeonly’s Prohibited Mail

Mail with glitter, rhinestones, stickers, or glued items
Wax paper letters
Shaped-cut photos or papers
Letters written on tiny papers or sticky notes
Crystals, religious tokens, coins, toys, keychains, stickers, artwork items
Unused/blank envelopes, paper, stationary, and stamps
Newspaper clippings
Envelopes: Express or Priority/hard mail/bubble type/large thin paper envelopes
Stapled items
Books, booklets, magazines, or anything spined
Greeting cards that are overly thick, electronic, fold-out, 3D, have pop-ups, or are oversized
Polaroid photos and photographs from 3rd-party vendors (ex. Shutterfly)
Official documents
Bulk mail
Documents you do not want destroyed, such as Birth certificates, driver’s licenses, social security cards, etc.
Any type of legal mail
Envelopes written in light or colored ink
Illegible envelopes
All forms of money (if unopened): cash, checks, coins, gift cards, credit cards, etc.

Any prohibited mail will be returned to the sender.

Frequently asked questions

Non-legal mail is sent via PO Box to a central processing facility operated by Pigeonly.
All non-legal postal mail is opened, screened for contraband, and scanned into an electronic document that closely resembles the original hardcopy, including color.
The scanned mail is shared electronically with the correctional facility through a secure dashboard for further screening and review.
The scanned mail is printed at Pigeonly’s processing facility and shipped to the designated UDC facility for distribution to the incarcerated recipients, eliminating the risk of contraband.

No. Family and friends cannot send or order books for incarcerated individuals. Those incarcerated can order approved books for themselves from authorized vendors, including some that are free.

Family and friends can order magazines and newspapers for incarcerated individuals. They must be sent from the publisher directly to the facility, not via Pigeonly. Prohibited publications include those that are sexually explicit (written or pictorial) or focused on computers, weapons, drugs, gangs or self-defense. All are inspected before they are issued to inmates.

It may have been returned because it violates the mail policy. All received mail will be inspected for prohibited materials. Mail that contains the following will be flagged and is subject to being marked as undeliverable: nudity, explicit sexual material, obscene material, violent language, promotion of violence, and contraband such as, but not limited to, weapons, drugs, or items of an unknown substance or odor.