Video Visiting

Family & Friends

General information

Before scheduling a video visit

Prior to scheduling a visit, prospective visitors will need to ensure that they’ve renewed their visiting application in the last year AND sent a photo ID. The steps to apply for your username and password are at this link.

To renew your visiting application, submit your photo ID, or submit a visitor application please email [email protected] or [email protected].

Scheduling a visit

Once you’ve completed the steps above, you can schedule a visit here. Please note the following:

  • Visits must be scheduled two business days in advance.
  • Inmates will be limited to one visit per scheduled day.

When it's time for your visit: Using the ThrIVE software

Here’s a helpful document on using the THRIVE software

FAQS

For additional information, read our frequently asked questions file here.

ThrIVE Instructions

Step 1:

Apply to be a Utah Department of Corrections Visitor

The visitor may submit a completed visitor application form and a completed visitor consent form to Utah State Prison Visiting or Central Utah Correctional Facility Visiting.

Visitors may submit applications for themselves and for minors. Once you have the forms, please complete the portion marked “Visitor Section.”

Please attach the appropriate personnel documentation as described on the back of the application form, or as specified by visiting staff.

Step 2:

Email a copy of your government issued photo ID to [email protected] (Utah State Prison in Draper) or [email protected] (Central Utah Correctional Facility in Gunnison).

Directions for attaching a photo ID:

Please take a picture of your photo ID with a cell phone. Make sure the picture is a close up of the entire ID. Once the picture is taken, please share it via email to [email protected] or [email protected], with the following information:

  1. Incarcerated person’s full name, offender number, housing assignment
  2. Visitor’s first, middle, last, and maiden (if applicable) name, email, and phone number
  3. Nature of relationship to the incarcerated person (wife, mother, brother, etc.)

NOTE: visitors cannot be reviewed or approved without the above information sent.

Upon submission, your application will be reviewed and verified by the Utah Department of Corrections. Following, you will receive an email with details on how to schedule a call.

Video visitation rules and guidelines

Video visits allow friends and family to connect with inmates remotely. To keep visits safe, secure, and respectful, all visitors must follow the rules below.

How to apply for video visitation

You must include your email address on your visiting application.

If approved, you will receive an email with instructions on how to set up your video visitation account.

You cannot be approved for video visits if you:

  • Are a co-defendant or victim in the inmate’s case.
  • Have an active arrest warrant.
  • Are currently on parole, probation, in any jurisdiction in a Community Correctional Center (CCC), or incarcerated.

Please note: Some individuals who were denied in-person visits due to a background check may still qualify for video visits. These are reviewed on a case-by-case basis and must not present a security risk.

If your application is denied, you may appeal to the Visiting Deputy Warden or designee.

Visit length

Video visits are limited to 30 minutes per day (this includes login and connection time).

General rules for video visit:

  • All standard in-person visiting rules apply to video visits, plus the following:
  • Do not take photos, screenshots, or recordings of the inmate.
  • No livestreaming or broadcasting the visit.
  • Only approved visitors may be present during the visit, this includes participating off camera.
  • Do not share your login information with anyone.
  • Follow all state and federal laws, including laws about device use while driving. Driving during a video visit is strictly prohibited and will result in immediate termination of visit, and suspension of privilege. No warnings will be given as this is a matter of public safety.
  • Minor children must be supervised by a parent or legal guardian and must be properly dressed during video visits per in-person visiting standards. No exceptions will be made.
  • Any behavior staff consider inappropriate may result in the visit ending.

Violations may lead to immediate termination of the visit and suspension or permanent loss of visiting privileges.

Visitor conduct and behavior:

  • Visitors must follow all facility rules and policies.
  • Visitors may only visit with the inmate they are approved to see.

For those who have multiple family members incarcerated: If approved to visit multiple inmates (per visiting policy), you may only visit one inmate per session unless special written approval is granted through the Warden’s office.

Visitor Dress Code (applies during video visits)

Visitors must dress appropriately, just as they would for an in-person visit. 

Required

  • Clothing must cover the body appropriately and be knee-length or longer.
  • Undergarments must be worn and not visible.
  • Religious attire is allowed.
  • Swimsuits, photos of swimsuits or other provocative depictions, photos, video, or other means of display shall not be shown during the video visits.

Not permitted

  • Skin-tight or revealing clothing.
  • Tank tops, tube tops, halter tops, low-cut shirts.
  • Sleeveless or off-the-shoulder tops.
  • Leggings, jeggings, spandex, or yoga pants.
  • Sheer, transparent, lace, or see-through fabrics.
  • Ripped or distressed clothing that exposes skin.
  • Hooded clothing, hats, or anything that obscures the face.
  • Clothing with obscene, offensive, or gang-related images or language.

If clothing does not meet standards, the visit may be immediately ended.

Important reminders

  • Visits may be monitored and recorded.
  • Failure to follow rules can result in suspension or permanent loss of visiting privileges.
  • Staff decisions regarding inappropriate conduct are determined at the time of occurrence and will be sent to the Visiting Chain of Command for review and final decision. (This review is conducted weekly, but depending on the amount of incidents may take up to two weeks for determination.) 
  • Excessive emails, phone calls, or progressive elevation to other levels outside of the visiting chain of command will result in delayed determination of outcomes. Chain of Command decisions regarding suspensions are final.