Our goal is to empower families to help their loved one succeed while incarcerated. Use this page as your resource to learn more about the process and how you can get involved.


In person Orientations are coming back soon–until then, please use the sections below and click the links to find out more about each topic. We encourage you to reach out with questions or concerns via phone (801-545-5505) or email (corrections@utah.gov).


For your reference, here is a link to the inmate orientation handbook as well, so you can follow along in your loved one’s journey more effectively.

Receiving and Orientation

Incarcerated individuals entering the correctional system undergo a comprehensive receiving and orientation process. This includes an introduction to the facility’s layout, rules, and expectations. During this period, individuals receive information on available programs, educational opportunities, and support services. The goal is to ensure a smooth transition, helping them understand the structure of the correctional environment and equipping them with essential knowledge for their stay. Find out more about your loved one’s R&O process here.


Visiting is a vital aspect of maintaining connections with incarcerated loved ones. Our facilities have specific visiting schedules, and understanding these is crucial for a positive experience. Familiarize yourself with the visitation scheduling process, guidelines on proper conduct during visits, approved items, and any special considerations here. We encourage family and friends to support incarcerated individuals through meaningful interactions within the boundaries set by the facility.

Inmate Accounting and Telephones

Managing accounts and telephone services is essential for communication. Learn about the procedures for funding an incarcerated individual’s commissary account here, including acceptable methods and limitations. The UDC encourages you to explore the communications options available to incarcerated individuals and how they can stay in touch with their support network. Understanding these processes helps facilitate communication and support.

Property and Mail

Sending mail and managing property for incarcerated individuals involves following specific guidelines. Learn about what items are permitted, packaging requirements, and mailing procedures. Additionally, understand how to manage property for incarcerated individuals, ensuring they have access to personal belongings within the facility’s regulations. Proper handling of mail and property contributes to a sense of connection and normalcy for those in custody. Find out more about mail here.

Healthcare Services

Incarcerated individuals have access to comprehensive healthcare services to ensure their well-being. Explore the medical and mental health resources available, as well as any wellness programs offered within the correctional facilities. Understanding the healthcare support system helps families stay informed about their loved ones’ health and contributes to a safer and healthier environment for everyone.

Programs for Incarcerated Individuals

The UDC’s commitment to rehabilitation includes a range of incarcerated individual programs aimed at personal and skill development. From educational courses to vocational training, these programs empower individuals with the tools needed for successful reintegration into society. Explore the diverse opportunities available and how they contribute to personal growth and positive transformation during incarceration.

Inmate Placement Program

The Incarcerated individual Placement Program assesses each individual to determine the most suitable facility for their needs. This assessment considers factors such as security level, program availability, and specialized services. Understanding how this program operates provides insights into our commitment to maintaining a secure and rehabilitative environment tailored to the unique needs of each incarcerated individual. Learn more about IPP here.

Justice Reinvestment Initiative

The Justice Reinvestment Initiative is a comprehensive strategy aimed at improving public safety while reducing corrections spending. Explore the various components of this initiative, including policy changes, community engagement programs, and efforts to divert individuals from unnecessary incarceration. This initiative aligns with our commitment to effective rehabilitation and creating a criminal justice system that fosters positive outcomes.

Utah Board of Pardons and Parole

The Utah Board of Pardons and Parole plays a crucial role in the reintegration process. Learn about the parole decision-making process, criteria considered, and the role of the board in assessing an individual’s readiness for release. Understanding the parole system provides clarity on the steps involved in transitioning individuals back into the community and promotes a fair and effective justice system.

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