On August 1, Fusion (a vendor contracted with the Utah Department of Corrections) launched a new Electronic Health Records system to help manage care in correctional facilities. Within a matter of days, it became apparent that there were some problems with the roll-out. The scope of those issues is still being uncovered, but a glitch that initially seemed to cause isolated patients to fail to receive medication refills, soon ballooned into a system-wide health data migration issue. The Utah Department of Corrections (UDC) has already received support from the Governor’s Office, the Utah Department of Health and Human Services, and local pharmacies to rectify the problem. This week, UDC increased their medical presence with patients throughout the prison system to confirm the accuracy of prescriptions. The Utah Department of Health and Human Services has provided four pharmacists, five pharmacy technicians, and a total of 26 medical representatives including, registered nurses, physicians assistants, and advanced practice nurses. Staff throughout UDC’s Clinical Services Bureau, and other UDC personnel, are continuing to work tirelessly to correct data and fill prescriptions. UDC is grateful for partnerships with the University of Utah Medical Center’s Midvalley Pharmacy, Gunnison Family Pharmacy, and other pharmacies throughout the state to increase its capacity to deliver medications. UDC fills 750-1,000 prescriptions on a typical day; on Monday, UDC filled 2,000. UDC’s Planning and Research Bureau, and the state Division of Technology Services are assisting the software developers in auditing data and digging into technical details. “Our medical providers have been putting in long, dedicated hours to manage the care of incarcerated individuals. We are making significant progress and we will not be satisfied until it is completely resolved.” said Brian Nielson, executive director with the Utah Department of Corrections. “We are  grateful for their service, and we truly appreciate the support of all our state partners and other agencies who are assisting during this critical time.” As part of UDC’s regular process, if incarcerated individuals have an urgent medical concern, they can notify the officer in their housing section. If incarcerated individuals need to be seen by medical or have a prescription filled, they can submit a health care request form (available on their housing unit) to be seen. And anyone concerned that their incarcerated loved one is not receiving critical medications is encouraged to contact UDC. While the data migration to this new system has posed immense challenges, UDC recognizes the severity of the crisis at hand and will continue to be transparent and accountable to repair the issues and restore confidence that all incarcerated individuals will reliably receive their medications in a timely and accurate manner. UDC continues to communicate directly with families of incarcerated individuals. UDC anticipates that when all the issues are ironed out with the Fusion Electronic Health Records system, it will provide vast systemic improvements and successfully phase out an antiquated database. The Utah Department of Corrections will share an update for the families of incarcerated individuals on August 26 from 6 p.m. to 6:30 p.m. via Zoom regarding the technical challenges we have experienced moving to a new medical records management system. We will open for questions at the end of the event. See the latest update here: [embedyt] https://www.youtube.com/watch?v=GT1l_E3Ts1E[/embedyt] Page Updated: 08/28/22...

The Utah Department of Corrections was slated in February to migrate to a new electronic records system that will improve operations overall; however due to delays with the contractor, the data migration began during the move to the new prison. We are now experiencing some technical challenges with that transition. Our medical team is working around the clock to address these concerns. Generally speaking, if an incarcerated individual has an urgent medical concern they can notify the officer in their housing section. If an incarcerated individual needs to be seen by medical or have a prescription filled, then they can submit a health care request form (available on their housing unit) to be seen.  On Sunday, August 21, the Utah Department of Corrections shared an update via Zoom regarding technical challenges we have experienced moving to a new medical records management system. You can see the video here: [embedyt] https://www.youtube.com/watch?v=TAVBhVFXCik[/embedyt]       Updated: 08/22/22  Originally posted: 08/18/2022...

Today, the Utah Department of Corrections completed a historic transfer of incarcerated individuals from Utah State Prison in Draper to the Utah State Correctional Facility in Salt Lake City, marking its official opening.   We are grateful for the law enforcement agencies and other organizations who offered support in making this historic move to the new Utah State Correctional Facility happen. Outside agencies across the state stepped up to offer services to the UDC, including:       Utah Division of Technology Services Utah Highway Patrol    Utah Department of Transportation Department of Natural Resources Unified Police     Salt Lake County Sheriff     Cache County Sheriff    Utah County Sheriff    Davis County Sheriff   Kane County Sheriff Sevier County Sheriff Wasatch County Sheriff Millard County Sheriff Weber County Sheriff...

In preparation for the once-in-a-lifetime move from the Utah State Prison in Draper to the new Utah State Correctional Facility in Salt Lake City, the Utah Department of Corrections has created a General Order to cover what incarcerated offenders can bring with them during the transport to the new location. The General Order – a copy of which can be found here – details what is known as the “property matrix” and will be specific to those moving to the Salt Lake City site. Inmates moving from USP to the Central Utah Correctional Facility or a county jail will still be under the matrix set forth in our current property policy. Of note, inmates will be allowed to bring a television and MP3 player, along with two sets of headphones. A specific list of what is permitted is attached to the general order and will also be posted in all housing areas at USP. Each inmate will be given a tote. All items outlined in the General Order Property Matrix that an inmate can fit in their tote will be sent to USCF. Any excess property items or items not authorized for the prison move will be dispositioned and sent to the property warehouse for pickup by family members or to be donated (if applicable). In addition, inmates will be given two legal pouches for their legal documents. These pouches will be transported with the offender to the new location. The final commissary order in Draper will be June 19, 2022. It will be delivered to offenders June 26. In addition, the UDC will supply each inmate with two commissary bags after the commissary restrictions are implemented. The bags will have various hygiene and food items and will be provided at no expense to the inmate. Orders will resume once commissary is reestablished at the Salt Lake City site. Once opened, USCF will be one of the most modern, state-of-the-art correctional facilities in the country. Featuring 1.3-million square-feet of space, it can house approximately 3,600 men and women.   Communications office, June 1, 2o22...

The Utah Department of Corrections is just a few months away from moving the prison population at the Utah State Prison in Draper to the new Utah State Correctional Facility in Salt Lake City. We have received recent questions from the incarcerated and their families regarding their physical property. As the date approaches and details are finalized, we are dedicated to providing information to the incarcerated to help them prepare for this move. In the meantime, here’s a short update regarding property of incarcerated individuals: Prior to the move to the new Utah State Correctional Facility in Salt Lake City, we are requiring all incarcerated individuals be at the approved property matrix for their particular level. Beginning in July 2021, we started posting signage in each section regarding this change. As we conduct cell searches we are also reminding incarcerated individuals of the upcoming move and property expectations. Much of what incarcerated individuals can take with them will be similar to what they now take with them when moving to a county jail as part of our Inmate Placement Program; however, we recognize that this is a different type of move, and so we will be allowing electronics and other items to be taken as well. A more detailed list will be announced in the coming weeks. Upon arrival at the new prison, inmates will be issued a hygiene kit, new clothing, sheets, blankets, pillowcases, and pin bags....

With the decrease of Covid-19 cases throughout the state, the Utah Department of Corrections is resuming in-person visiting beginning April 1, 2022. There will be no age restrictions. Inmates can now have up to three visitors per session, as long as at least one is a child. Protocols that were previously instituted -- barriers, social distancing, masks required for those over 3 and no visitors with symptoms -- remain in place. In addition to visiting, in-person Board of Pardons hearings will resume April 1, 2022, for all death hearings. Non-death hearings for those housed at the Utah State Prison will also be in-person. The same protocols that were previously in place for Board hearings will remain, including social distancing in the hearing room. Non-death hearings for those housed at the Central Utah Correctional Facility and county jails will continue to be conducted virtually....

A number of individuals were promoted at Sergeant Pinning Ceremonies recently at the Fred House Academy in Draper and at the Central Utah Correctional Facility. Altogether, 30 of the 110 individuals who applied for sergeant passed the testing process. The process is both intimidating and difficult, including a written test, a practical test, a 15-minute panel presentation and interviews. "I can assure you that our process is not an easy process to promote in, so as everyone gets their stripes today and wears them, you should be proud," said Lieutenant Cory Rich at the ceremony on Monday. Spencer Turley, Division of Prison Operations Director, and Brian Nielson, Executive Director, also provided remarks at Monday's event. Congratulations to the following: Maxwell Bond Kaitlyn Smith Taylor Bender Christopher Jensen Brett Griffiths Jared Knighton Kayla Anderson Jordan Kearl Jeff Jensen Evan Pimentel Enoch Olsen Daniel Lancaster Cody Weyland Jay Neilson Justin Rogers Henry Clark Tammie Westerman Riley Averett ...

For the last several months, the commissary, which is a store operated by UCI that sells various products to incarcerated individuals, has experienced shortages of items and unusually inconsistent staffing.  UCI is working diligently with our vendors to purchase products and maintain commissary staffing. In the meantime, we would like to answer some questions we’ve received in kites and grievances to give you additional information on the delays. We understand the frustration any impact to commissary can cause and we appreciate your patience while we manage this issue. Please remember that policy recommends you write a kite to commissary to inquire about your order first, and if you cannot find a resolution a grievance should be your next step. Thank you again for your patience during these unusual times. Why does commissary have so many items out of stock? The Covid-19 pandemic disrupted nearly every aspect of the supply chain, or the system that includes manufacturing and transportation that gets items from where they are made to where they are going.  This is impacting UCI’s ability to get many items from our vendors. This is not just an issue for UCI. Stores across Utah and the country are in the same position. Because there are fewer items available, the cost of these items is also higher. What is UCI doing to reduce the shortage? We work with many wholesale vendors in order to get you the best price for the commissary items. We reach out to our vendors weekly to see what items they have available. If they do not have them in stock, we contact other vendors for the product.  Some people have suggested we go to local stores to find the items. Unfortunately, purchasing items from a regular store, like Walmart or Smiths, costs significantly more because they are not wholesale vendors. The costs for these items would be significantly more than the prices we have through our other vendors. How do we get our refunds after an item is out of stock? UCI works with the Finance department’s inmate accounting to issue refunds to your account as quickly as possible. We are processing refunds every day, so if you have not received a refund after two weeks, please let commissary know via Kite. If it is less than two weeks, we ask for your patience.  Because of the high number of credits that need to be issued, the refunds may be slower than normal. Why is commissary delivery disrupted? As you are aware, UDC follows health department guidelines for Covid-19 isolation, testing and quarantine. Unit lockdowns have included our commissary shop workers on occasion. We have worked to find other people willing to work in the commissary during the quarantines, and have used UCI staff members from different worksites to fill in when possible. UCI is doing everything possible to minimize the impact to the delivery schedule. ...

Due to public health concerns surrounding COVID-19, in-person hearings at either of Utah's prison sites have been suspended. Individuals will still be able to listen to live broadcasts as hearings occur at the following address: https://bop.utah.gov/hearings_live_stream. If you had planned on participating in a hearing in person, please contact our Victim Coordinator at 801-261-6464 to arrange an option to participate virtually. We will keep this ALERT updated....

In the wake of increasing COVID-19 cases in Utah, in-person visiting has been suspended at both the Utah State Prison and Central Utah Correctional Facility. Officials with the Utah Department of Corrections do not anticipate that this will be a long-term suspension. If you have scheduled a visiting appointment, please do not show up. Our visiting team is attempting to make contact with those who have scheduled an appointment. As positive test results in the community have skyrocketed recently, so too have the number of cases increased among inmates and UDC staff members. Despite adhering to COVID-19 protocols based on CDC recommendations and in coordination with state and local health officials, COVID-19 is pervasive and still manages to find its way into UDC facilities. Several housing units at both facilities are currently on quarantine status. The latest strain — Omicron — is considered more contagious than prior strains. As prisons are considered a congregate living environment this oftentimes requires lengthier isolation and quarantine protocols then what is standardly seen in the community for both staff and the incarcerated. Please note that these measures are put in place with careful consideration and in close collaboration with state and local health officials. The Department will continue to provide regular updates on its website and on social media. https://corrections.utah.gov/covid-19-updates/ ...